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Frequently Asked Question!

Currently we only ship in the UK

Yes, we offer free shipping on all orders over £100. Just enter code: FREESHIP

Our processing time is 3 working days from when you have placed your order. Shipping will take between 5-7 days once your order has been shipped. You will receive an email confirmation once your order has been shipped. 

Soy wax is a type of vegetable wax made from soybean oil. It is a renewable and eco-friendly alternative to traditional paraffin wax, which is derived from petroleum. Soy wax is biodegradable, non-toxic, and produces less soot when burned compared to paraffin wax.

Please take pictures of the outer packaging, the damaged candle(s) ensuring the damage is visible and email the pictures to our Customer Services Team at Unfortunately damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the candle or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receipt

At Galé Candles, all of our products are carefully inspected before they are shipped. Returns are accepted within 14 days of confirmed delivery of any Galé product.

To be eligible for a return, your item must be returned in its original packaging, unopened, and in the same condition that it was received.


Reach Out and Connect

We value your feedback and inquiries. Please feel free to get in touch with us using the contact information below or by filling out the contact form. We look forward to hearing from you and will respond as soon as possible. Your communication is important to us, and we are committed to providing you with the best service and support.

Reach out to us today

Have questions, feedback, or need assistance? Don't hesitate to reach out to us, your communication is valuable to us

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With a commitment to excellence, we thrive in delivering exceptional solutions and building lasting partnerships. Our journey is defined by a relentless pursuit of growth.

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Our passion lies in the art of crafting exquisite fragrances that become an extension of your unique identity.

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